Shipping policy

SHIPPING POLICY

Last updated: August 27, 2026

Order Processing

All CRANIACS products are made to order and fulfilled by our print-on-demand partner, Printful. Orders are typically processed and dispatched within 2–7 business days after purchase. Production times may be longer during peak seasons or holidays.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method. Please note that the delivery times below reflect transit time only and begin after your order has been produced. See "Order Processing" above for production timeframes.

Estimated delivery times after dispatch:

  • United States: 3–5 business days (Standard) / 1–3 business days (Express)
  • Canada: 5–10 business days
  • International: 10–20 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, or circumstances beyond our control.

Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Customs & Import Duties (International Orders)

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer. CRANIACS is not responsible for delays caused by customs processing.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us within 30 days of the estimated delivery date at andrewk@akcoi.com. We'll work with Printful to issue a replacement or refund.

Address Errors

Please double-check your shipping address before placing your order. CRANIACS is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately — we can only make changes before the order enters production.

Contact Us

For shipping inquiries, reach out to us at andrewk@akcoi.com.