Refund policy

Refund & Returns Policy

Made to order Every CRANIACS item is produced especially for you after you order. Because of that, we don't accept returns or exchanges for change of mind, incorrect size selection, or color preference. Please check the size guide on each product page before ordering.

Damaged, defective, or wrong items If your order arrives damaged, has a printing or manufacturing defect, or isn't the item you ordered, we'll make it right with a free replacement or a full refund. Contact us within 30 days of delivery at andrewk@akcoi.com with your order number and clear photos of the issue. You won't need to send the item back unless we ask you to.

Lost packages If tracking shows your order as lost in transit, contact us within 30 days of the estimated delivery date and we'll arrange a replacement or refund.

Address errors Orders shipped to an incorrect address provided at checkout aren't eligible for a free replacement. If you notice a mistake, contact us right away, since changes are only possible before the order enters production.

Refunds Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take additional time to post it. If more than 15 business days have passed since approval, contact us at andrewk@akcoi.com.

European Union customers If you're located in the European Union, you may have a legal right to cancel your order within 14 days of receipt. Contact us at andrewk@akcoi.com to exercise this right.

Sale items and gift cards Sale items and gift cards are non-refundable except where damaged, defective, or incorrect.